Training options and daily schedule
Springfield Consulting offers de-escalation training, Laser Shot simulator training and a discounted combined package. Classes are offered Monday through Saturday beginning November 23, 2026.
- De-escalation course: 9:00 AM–1:00 PM — $120 per person
- Laser Shot session 1: 1:30 PM–3:30 PM — $150 per person
- Laser Shot session 2: 3:30 PM–5:30 PM — $150 per person
- Combined package: De-escalation plus either Laser Shot session — $250 per person
The combined package includes the four-hour de-escalation course and one two-hour Laser Shot session selected during booking.
Core de-escalation principles and techniques
Our four-hour de-escalation course gives participants practical techniques for reducing tension, improving communication and responding more effectively during difficult encounters.
Physiological self-regulation
Participants practice controlling their own physical response by relaxing their shoulders and facial muscles, slowing their speech and using steady breathing. Remaining calm can help prevent additional tension and support clearer decision-making.
Active listening and clarification
Participants learn to listen without interrupting, acknowledge the other person’s concerns and repeat key points in their own words to confirm understanding.
Behavioral empathy
Participants practice showing appropriate concern through their words, facial expressions and tone of voice while maintaining professional boundaries.
Non-threatening posture
Participants learn to maintain an open stance, respect personal space, avoid sudden or aggressive movements and position themselves with safety and awareness in mind.
Who can benefit from this training?
This training may benefit professionals who regularly communicate with people experiencing frustration, fear, confusion or emotional distress, including:
- Healthcare professionals: Nurses, doctors, administrative employees and support staff working in high-stress patient environments.
- Customer-facing teams: Retail, hospitality, security and property-management personnel who interact with frustrated customers, residents or visitors.
- First responders and public-safety personnel: Security officers, law-enforcement professionals, transit personnel and crisis-response workers who may encounter rapidly escalating situations.
- Educators and school staff: Teachers, administrators, transportation personnel and other employees responsible for managing disruptive behavior in educational environments.
Training approach and format
Springfield Consulting’s training uses instructor-led discussion, practical communication exercises, realistic scenarios and guided decision-making activities. Participants learn how stress can affect behavior, recognize signs of escalation, communicate more effectively and select responses appropriate to the circumstances.
Laser Shot sessions use simulator-based scenarios to support situational awareness, judgment and responsible decision-making. Training focuses on communication, awareness, sound judgment and safer responses. It does not guarantee that every situation can be resolved without additional assistance or intervention.
Class size and reservation approval
Each de-escalation and Laser Shot session requires a minimum of 2 students and is limited to 6. Individuals may request one seat. Select only one booking option and choose the number of students in your party. Combined-package requests must select either the 1:30 PM or 3:30 PM Laser Shot session.
Reservations remain pending until Springfield Consulting verifies the two-student minimum and six-person capacity for every selected session. Please wait for confirmation before making travel arrangements.
This form requests a reservation only; no payment is collected online. Springfield Consulting will confirm payment arrangements and attendance requirements before approving your reservation.
Location and questions
Vallejo, California. Springfield Consulting will confirm the training location and arrival details with approved attendees. To ask about mobile Bay Area training, call 855-443-0900 or contact our training team.
Bookings
Upcoming Events
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